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Administration Coordinator

Job Details

  • Full Time – 40 Hours per week
  • Monday – Friday (9am – 5pm)
  • £12 per hour
  • Place of work: Fortis Clothing, Trinity Hill Road, Axminster, Devon, EX13 8TB

 Company Details

Established in 2012, Massy-Birch is a family run business dedicated to producing bespoke garments that blend style and heritage. We are deeply rooted in tradition, mainly producing garments from tweed, for enthusiasts of the countryside and field sports. 

We pride ourselves on long-lasting relationships with customers where we can advise and collaborate with them to create garments unique to everyone.

Who we are looking for:

We are seeking an Administration Coordinator who will provide pivotal support to the Company Manager and Director in their day-to-day operations. We are looking for a driven, energetic individual who can thrive in a diverse environment and can take initiative both independently and in a team setting. Excellent communication skills both internal and external, coupled with attention to detail are essential qualities for this role.

The ideal candidate will also demonstrate a proactive approach, with a keen interest in deepening their understanding of the tailoring process and have the motivation and confidence to assist clients in crating their bespoke garment.

This candidate should be a keen outdoor enthusiast with interest or knowledge in Fieldsports, due to our clients’ interests.


  • Proficient IT Skills – including Microsoft Package, Excel will form part of your daily role.
  • Basic knowledge of clothing production and measurements (desirable but not mandatory).
  • Flexibility to travel to country shows across the UK (desirable but not mandatory).
  • Loves Dogs – we have a few in the office!
  • Full clean UK Driving license, due to our remote location and occasional client visits. 

Key Responsibilities

  • Maintain a clean and organised work area, including our showroom and office.
  • Assisting with daily operations of the office, including email phone & in-person correspondence and other administrative tasks.
  • Additional administrative tasks as required, to help provide general office support.
  • Coordinate with management to schedule meetings, appointments and showroom reservations.
  • Assisting in maintaining the company’s accounts using Xero.
  • Processing Customer and Cloth Orders for our skilled tailors.
  • Collaborate with our tailoring team to translate customer specification and alterations when needed.
  • Communicate effectively with clients to understand their preferences and provide exceptional customer service throughout the tailoring process.
  • Take measurements and fitting appointments for bespoke suits according to customer specification and needs, including customer details, cloth, styling, sizing etc. 
  • Uphold quality standards and ensure that all garments meet company guidelines for fit, construction and finish.
  • Act as a liaison between clients and internal departments, ensuring clear communication and alignment on deliverables.
  • Assisting in quality control checks for garments post-production, as well as packaging and dispatching parcels.
  • Managing Cloth inventory and ensuring the cloth library is up to date.
  • Managing Stock levels of stock items and keeping our website up to date.
  • Coordinating product and equipment arrangements for country shows.


To be considered for this role, please submit a supporting statement along with your CV to Your statement should clearly demonstrate how you meet the criteria outlined above. Remember, attention to detail is key!

Closing Date: 28th April 2024

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